Terms & Conditions

Please read through these terms and conditions before making a booking with Keflavik Airport Transfer/Reykjavik Private Tours.

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Tour departure / Pick-up / drop-off service ​

All booked tours starts at your selected pickup at the departure time given on your voucher. It is the passenger's responsibility to be ready in time for pickup and departure time written on their voucher.  In meeting points other than airports the driver will wait a maximum of 15 minutes for your group to arrive. Airport pickup ​ Once your plane has landed, your private driver will wait a maximum of 60 minutes at the meeting point indicated on your Booking Voucher. If you feel that your group may take longer than 60 minutes to arrive at the meeting point(due to passport control, customs, baggage claim, lost baggage, etc.) please send someone from your group to the meeting point to inform the driver of any delays. Should the driver be required to wait past 60 minutes, this will be subject to availability and your transfer may be subject to an additional charge. If the driver has not been advised of any delays and no member of your group has arrived at the meeting point 60 minutes after the arrival of your flight, the service will be cancelled and payment forfeited. ​

 

Liability ​

RPT.ehf (Keflavik Airport Transfer/Reykjavik Private Tours) reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions and delays may occur for unforeseen reasons. All such losses and expenses are the personal liability of the traveler. ​

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Cancellation policy ​

Keflavik Airport Transfer receives the rights to keep 10% of the total booking amount after a booking has been made. This will cover the transaction fees for the booking. Otherwise, cancellation fees are based upon date and time of the booking. Please find the cancellation deadline as follows:

• Cancellations made prior to 48 hours of departure are refunded 90%

• Cancellations made between 48-24 hours prior to departure are refunded 50%. This includes bookings made less than 48 hours to departure.

• Cancellations made less than 24 hours prior to departure are not refunded. This includes bookings made less than 24 hours prior to departure.

• “No shows” will not be refunded, neither do we refund if the client is late.

• Keflavik Airport Transfer reserves the right to cancel your tour without notice, with your safety in mind. The tours cancelled due to safety reasons or force majeure in short notice will be refunded 100%

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Cancellations should be sent to contact@rpt.is

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Excluded

Unless specifically listed, meals and refreshments are not included. During full-day excursions, we always stop at a place where it’s possible to buy lunch.

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Languages

Guidance is in English and Icelandic.

 

Special terms for Northern lights tours

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The Northern Lights are a natural phenomenon and sightings cannot be guaranteed even if the tour is operated. We decide after 17:00 every day if conditions are favourable to operate the tour.  We will contact you by phone or email if we will go ahead with the tour, but you can also call us on the day you are booked.  If you book a Northern Lights Tour, but conditions do not allow us to run the tour during your stay, you will receive a full refund.

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Payment

Keflavik Airport Transfer/Reykjavik Private Tours payment processor is Borgun . They can be contacted via phone +354-560-1600 or e-mail borgun@borgun.is Keflavik Airport Transfer/Reykjavik Private Tours accept the following credit cards via Borgun: Mastercard, Maestro, Visa, Visa Electron, UnionPay, JCB, Diners, Discover and American Express.All prices ar in Icelandic krona (ISK) and include 11% VAT. Accepted credit cards Personal information associated with credit cards might pass our system as per our agreement with the payment processor. However, Keflavik Airport Transfer/Reykjavik Private Tours will never disclose any personal information, associated with credit cards, to third parties.

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Legal

Keflavik Airport Transfer/Reykjavik Private Tours is registered in Iceland as RPT ehf. Keflavik Airport Transfer/Reykjavik Private Tours operates under Icelandic laws and regulations. Should there be a legal dispute it shall be settled with the District Court of Reykjavík.

RPT ehf. is registered at Hnoðravellir 13, 221 Hafnarfjörður, Iceland. Contact information about Reykjavik Private Tours legal representation is available upon request.